Privacy Policy

Last updated: September 14, 2026

1. Information we collect

  • Account details you provide: name, email, phone number, role (organiser or venue owner).
  • Venue and event details: listings, photos, floor plans, inquiries, quotes, and messages.
  • Payment information processed by our payment provider, Paystack - VenueTribe does not store your card details.
  • Usage data: pages viewed, searches, device/browser information, and approximate location, used to operate and improve the platform.

2. How we use your information

We use your information to:

  • Operate the marketplace - matching organisers with venues, delivering inquiries and quotes, and processing bookings.
  • Send transactional communications (account, booking, quote, and reminder notifications).
  • Process payments and subscriptions through Paystack.
  • Maintain security, prevent fraud and abuse, and comply with legal obligations.
  • Improve the platform, with your consent where required for marketing communications.

3. Who we share it with

We share information with the other party to an inquiry or booking (e.g. an organiser's contact details are shared with the venue they contact), with service providers who help us run the platform (payment processing, email delivery, hosting), and where required by law. We do not sell your personal data.

4. Data retention

We retain account and transaction data for as long as your account is active and as needed to comply with legal, tax, and dispute-resolution obligations. You can request deletion of your account as described below.

5. Your rights

You can access, correct, or request deletion of your personal data by contacting us at [email protected]. Where required by Ghana's Data Protection Act, 2012 (Act 843), we will respond to verified requests within the timeframes it sets out.

6. Security

We use reasonable technical and organisational measures to protect your data. No system is completely secure, and we encourage you to use a strong, unique password for your account.

7. Cookies

We use essential cookies to keep you signed in and to remember basic preferences. We may use analytics cookies to understand how the platform is used, in order to improve it.

8. Changes to this policy

We may update this policy as the platform evolves. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

Questions about this policy, or requests regarding your data, can be sent to [email protected]. See also our Terms of Service.