Frequently Asked Questions

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For event organisers

How do I book a venue on VenueTribe?

Browse or search for a venue, then send an inquiry with your event details. The venue owner responds with availability and a quote, you can arrange a site visit if you'd like to see the space in person, and once you're both ready, the booking is confirmed through the platform.

Does VenueTribe charge organisers to browse or inquire?

No - browsing venues and sending inquiries is free for organisers. Any cost is the venue's own pricing, agreed with you directly in the quote.

Can I compare multiple venues before deciding?

Yes - use the compare feature to look at capacity, pricing, amenities, and location side by side before you reach out.

What if the venue doesn't respond to my inquiry?

Venue owners are expected to respond promptly, but if you don't hear back within a reasonable time, reach out to us at [email protected] and we'll follow up, or you can simply inquire with another venue.

How do payments work?

Payment terms (deposit, full payment, timing) are set by the venue in the quote and handled through our payment provider, Paystack, or the offline method the venue specifies. VenueTribe does not take payment on the venue's behalf unless stated in the quote.

For venue owners

How do I list my venue?

Create a venue owner account, then add your venue details, photos, spaces, capacity, and pricing from your dashboard. New listings are reviewed before going live.

What does it cost to list a venue?

VenueTribe offers free and paid subscription tiers with different levels of visibility, search ranking, and features. See the Pricing page for current tiers.

How do I manage inquiries and quotes?

All inquiries land in your dashboard, where you can message the organiser, send a quote, schedule a site visit, and track the inquiry through to booking or decline.

How do I get paid?

Payment is arranged directly with the organiser according to the terms in your quote - via Paystack or your own offline payment process, depending on what you offer.

Can I track how my listing is performing?

Yes - your dashboard includes analytics on views, inquiries, conversion, and (on paid tiers) more detailed performance and revenue reporting.

Account & platform

Can I be both an organiser and a venue owner?

Yes - your account can hold both roles, and you can switch between the organiser and venue-owner dashboards.

How do I reset my password?

Use the "Forgot password" link on the login page. If you signed up with Google or Facebook, sign in through that provider instead.

How do I delete my account or my data?

Email [email protected] and we'll process your request in line with our Privacy Policy.